TERMS OF SERVICE
Updated Date: September 4, 2020
Here at TICKETBUST, we beat tickets for less, and we keep things simple. That goes for our Terms of Service too, so we’ve aimed to break down everything you need to know, before you “BUST YOUR TICKET,” in simple terms that make sense.
If you’ve got questions about our Terms of Service, or don’t agree with what you see here, then hold off on TICKETBUST for now. You can get answers by dropping an email to email@example.com.
Thank you for choosing ticketbust.com (TicketBust). We are a self-help Legal Document Assistant Service which prepares a Trial by Written Declaration for you to submit to court to contest your traffic ticket. A Trial by Written Declaration is a way to contest a traffic infraction ticket in California, in writing, without having to make an appearance in court. We are not a law firm, cannot provide legal advice, and cannot make any appearance in court on your behalf. It is your responsibility to mail your completed Trial by Written Declaration documents to court along with your bail check in the amount specified by your court. The court must receive this no later than your due date. It is recommended that you send your documents along with your bail check by certified mail no later than 5 days prior to your due date.
This Agreement is Between You and TicketBust:
These Terms of Service are an agreement between you and ticketbust.com (“TICKETBUST,” or “we,” or “us,” or “our” in this agreement) and applies to the products and services of ticketbust.com on all platforms and mediums (including the website ticketbust.com, our mobile website, apps, emails, and documents generated using TicketBust). By using TICKETBUST, you consent to our terms.
By using the TICKETBUST service, you acknowledge that:
- you have read and agreed to this agreement; and,
- that you are of age (at least 18) and legal capacity to enter into this agreement.
Anywhere in this agreement where we refer to your use of TICKETBUST or TICKETBUST service, we mean to include:
- documents or forms generated through TICKETBUST;
- the emails TICKETBUST sends out; and,
- content and functionality of any of TICKETBUST’s‘ websites or applications.
Keep in mind, we plan on updating this agreement every-so-often, so please keep checking back.
TicketBust is a Legal Document Assistant, not a Law Firm:
TICKETBUST is a do-it-yourself tool, created by our team of attorneys, designers, and engineers, designed to help you create and receive a “Trial by Written Declaration- defense package” (“the document,” or “legal document,” or “documents,” in this agreement), which includes:
- a written defense statement;
- a Trial by Written Declaration (TR-205) form; and,
- instructions for your use in contesting a California traffic infraction ticket through a Trial by Written Declaration.
The TICKETBUST service uses document templates or forms which have been approved by licensed attorneys; but, TICKETBUST is not a law firm, does not practice law, and does not give legal advice. Therefore, we:
- don’t act as your attorneys;
- are not a substitute for an attorney’s advice;
- don’t have an attorney-client relationship with you; and,
We do not review any information you provide us for legal accuracy or sufficiency, draw legal conclusions, provide opinions about your answers on the online questionnaire, or apply the law to the facts of your situation.
In any action you take through TICKETBUST services, you are representing yourself (e.g. you are a “defendant in pro per”), and it is your responsibility to meet any court deadlines (including submitting your documents to the court on time, posting bail on time, and complying with any court order or requirement relating to your ticket).
It is your responsibility to mail your completed Trial by Written Declaration documents to court along with your bail check in the amount specified by your court. The court must receive this no later than your due date. It is recommended that you send your documents along with your bail check by certified mail not later than 5 days prior to your due date.
State Specific Legal Notices:
Pursuant to California Civil Code Section 1789.3 and California Business and Professions Code Section 17538, residents of California are hereby notified of the following:
The Ticket Advocate LLC., D/B/A ticketbust.com, located at 5716 Corsa Ave. Suite 104, in Westlake Village, CA, 91362, is a Legal Document Assistant registered in Los Angeles County, and the provider of the electronic commercial service on this site.
The Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in California may be contacted in writing at 400 R. Street, Suite 3090, Sacramento, CA 95814 or by calling 1-800-952-5210. You may also feel free to contact firstname.lastname@example.org regarding any aspect of service relating to this site.
Upon your request, you may have this agreement sent to you by e-mail.
Notice to Consumer:
You may obtain information regarding free or low-cost representation through a local bar association or legal aid foundation and you may contact local law enforcement, a district attorney, or a legal aid foundation if you believe that you have been a victim of fraud, the unauthorized practice of law, or any other injury. The county clerk has not evaluated or approved our knowledge or experience, or the quality of our services.
We are not an attorney. We cannot perform the legal services that an attorney performs. We cannot engage in the practice of law. This includes providing any kind of advice, explanation, opinion, or recommendation about possible legal rights, remedies, defenses, options, selection of forms, or strategies.
You have the right to cancel within 24 hours of purchasing our Service. If you cancel the Service, we must refund any fees which you have paid, except for we may keep fees for services which have actually, necessarily and reasonably been performed on your behalf during the 24-hour period.
Pursuant to California Business and Professions Code Section 6410.5 you are hereby notified of the following:
- TICKETBUST is not an attorney.
- TICKETBUST is not a law firm.
- TICKETBUST cannot represent you in court.
- TICKETBUST cannot advise you about your legal rights or the law.
- TICKETBUST cannot select legal forms for you.
- TICKETBUST is registered in Los Angeles County and the registration number is 2015010849.
- TICKETBUST’s registration is valid until February 1, 2022, after which it must be renewed.
- To confirm that ticketbust.com is registered, you may contact the Los Angeles County Registrar-Recorder/County Clerk at P.O. Box 1208 Norwalk, CA 90650-1208, or 562-462-2177, or https://www.lavote.net/.
About TicketBust Service Fee Refund
TicketBust charges a Service Fee and a non-refundable Document Processing Fee as follows:
- Minor Violations – Cell phone and Seatbelt tickets – $99 ($40 Service Fee and non-refundable $59 Document Processing Fee)
- All Other tickets – $199 ($70 Service Fee and non-refundable $129 Document Processing Fee)
The Document Processing Fee and any expedite processing fees (to receive your documents sooner than 14 business days) or shipping fees (to receive a mailed copy of your documents) are non-refundable. The Service Fee (less any amount the court has reduced your fine by and/or less any discount given at checkout) is refundable subject to our terms and conditions.
To qualify for the Service Fee Refund you must have: (1) submitted your “required items” at least 10 days prior to your ticket due date, (2) received a court decision notice stating your ticket was not dismissed by the courts and/or reduced to be a zero-point violation – i.e. ticket changed to VC-21710 “Coasting,” (3) complied with all our terms and conditions.
Service Fee Refund requests must be made within 60 days of the court decision date or the postmarked date on the decision notice (whichever is later) and within 1 year from the date of purchase of our services.
To request a refund, please log into your TicketBust account and select manage tickets and then documents for the ticket you would like to request a refund for. Then select the link for Form RR-1 and complete the form.
Options If Your Traffic Ticket Is Not Dismissed:
In the event your traffic ticket is not dismissed or reduced, you have the option to request a new trial from the court. To do this you must file a Trial de Novo – TR220 within 20 days of the court finding you guilty on the Trial by Written Declaration. You can request this document from us. If you are eligible for traffic school, you may also request this from the court at this time.
At your option ticketbust.com can also prepare court letters for you to submit to court to request Traffic school, court date changes, or other letters required by the court. The fee for this additional service is $29.00 per letter. These optional additional fees are nonrefundable.
Required Items You Must Submit to TicketBust:
After signing up for the TicketBust service the process of preparing your documentation immediately begins and we require that you provide us the following:
- Signed Copy of this Terms of Service and Service Contract– This will be completed online when you log into your account.
- Signed Notice to Consumer – This will be completed online when you log into your account.
- Copy of your traffic ticket – This is a copy of the ticket the officer handed to you, or for red light camera violations the ticket you received in the mail with photos of the driver. You can take a picture of it and upload it to your account or email it to us.
- Copy of your Driver’s License – You can take a picture of it and upload it to your account or email it to us.
- Incident details – To properly prepare your documents we require you to provide us your traffic ticket details by simply logging into your TicketBust account and answering your online ticket questionnaire
- Supporting documents if the court requires any – such as insurance, registration, proof of corrections – – This is not required for all tickets. The ticket the officer handed to you will indicate if the violation is correctable.
You understand that the document you create (through providing a copy of your driver’s license, ticket, and answering series of questions in an online questionnaire) cannot be amended by TICKETBUST after the document has been created and sent to you, so you must provide correct information when creating the document.
Since we do not provide opinions about your answers on the online questionnaire or apply the law to the facts of your situation, it is your responsibility to ensure any documentation you submit to court is true, correct, and accurate.
The completed document you purchase from TICKETBUST is submitted to you electronically – you will receive a soft copy, unprinted digital document file (PDF).
If you choose to modify the document, you must do so on your own. TICKETBUST cannot give any opinions or recommendations about any modifications you request.
TicketBust Content is Subject to Change and Not Guaranteed.
We are constantly striving to keep TICKETBUST’s documents and content accurate and up-to-date; however, the laws change periodically, and we cannot guarantee that all of the information contained in the TICKETBUST service, is always current.
The law varies between different jurisdictions and may be interpreted differently as such by the various courts and judges. If legal advice for a specific, complex, or unique circumstance is needed, you should consult a licensed attorney. We do not guarantee that our products and services are appropriate for your jurisdiction; and, no Governmental entity has evaluated our knowledge or experience, or the quality of our service.
TicketBust is Only Intended for Certain California Traffic Tickets:
TICKETBUST’s service is intended for use in contesting a current California traffic infraction ticket. The TICKETBUST service is not for you, if your ticket:
- is past due ticket (or has a failure to appear);
- has a mandatory appearance;
- is a misdemeanor;
- is a parking ticket;
- is not filed with a California Superior Court;
- is not issued in your name; or,
- if you can’t post bail for your ticket (bail is a court requirement and you must contact the court where your ticket is filed for the required amount).
Your Options if you are Found Guilty after a Trial by Written Declaration:
In the event your traffic ticket is not dismissed or reduced after completing the Trial by Written Declaration process, you have the option to request a new trial from the court. To do this you must file a Request for New Trial (TR-220) within 20 calendar days of the postmarked date on the court decision notice finding you guilty on the Trial by Written Declaration.
Through TICKETBUST you can opt to purchase a completed set of documents for use in requesting the New Trial (TR-220) to contest the ticket a second time.
If you wish to attend traffic school after being found guilty, in lieu of contesting the ticket again in a Trial De Novo, contact the court to determine your eligibility. Through TICKETBUST you can opt purchase a completed document for use in requesting Traffic School.
TICKETBUST does not guarantee that your ticket will be dismissed by using the TICKETBUST service, because, ultimately the decision is that of the particular judge reviewing your case, not TICKETBUST. Therefore the fees you pay to TICKETBUST to get documents are nonrefundable regardless of the outcome of your case.
Third Party Sites:
In the course of the TICKETBUST service, you may come across links to other websites, which are completely independent of TICKETBUST, and are provided to you only as a convenience.
When you access third-party sites, it is at your own risk. We can make no representation or warranty as to the accuracy, completeness, safety, or authenticity of the information contained a third-party site, or the products or services provided or sold by, any such site.
TicketBust Retains All Rights in its Services:
TICKETBUST retains all right, title and interest in and to its services, including, without limitation: software, images, text, graphics, illustrations, logos, service marks, copyrights, photographs, videos, music, and all related intellectual property rights.
Except as otherwise provided in this agreement, you may not, and may not permit others to: (a) reproduce, modify, translate, enhance, decompile, disassemble, reverse engineer or create derivative works of any of our products and services; (b) sell, license, sublicense, rent, lease, distribute, copy, publicly display, publish, adapt or edit any of our products and services; or (c) circumvent or disable any security or technological features of our products and services.
TicketBust Grants You a Limited License:
Subject to your compliance with this agreement, you are hereby granted a non-exclusive, limited, non-transferable, revocable license to use TICKETBUST’S services as we intend for them to be used. As a registered TICKETBUST user, you are licensed to keep, for your own personal records, electronic or physical copies of documents you have created on TICKETBUST. You may not copy the content of TICKETBUST’S forms or documents for use or sale outside of TICKETBUST. The documents are only intended to be used for you to mail to the court to contest your California traffic ticket.
In using TICKETBUST or any of its products and services, you agree not to:
- Intentionally or unintentionally violate any law, statute, ordinance or regulation, or use TICKETBUST in a way that facilitates any such violation.
- Disrupt or interfere with any other user’s use or enjoyment of TICKETBUST.
- Upload or otherwise transmit through the TICKETBUST any virus or other harmful, disruptive, or destructive file or code.
- Create a false identity, represent yourself as someone else, or sign an agreement as someone else or on behalf of someone else.
- Use or attempt to use another’s account, password, services, or systems.
- Attempt to transmit any content that you are not authorized to transmit.
- Disrupt or interfere with the security of, or otherwise cause harm to, TICKETBUST, its products and services, system resources, accounts, passwords, servers, or networks connected to or accessible through TICKETBUST.
Copyrights, Trademarks and Intellectual Property:
Except as expressly set forth in these Terms of Service, all material on this site, including, but not limited to images, illustrations and audio/video clips, is protected by patents, copyrights, trademarks, and other intellectual property rights, which are owned and controlled by TICKETBUST ; TICKETBUST and its Licensors own, control and reserve and shall retain all right, title and interest in and to these intellectual property rights on the Site. This includes, without limitation, the text, software, scripts, graphics, photos, sounds, interactive features and the trademarks, service marks and logos contained therein (“Marks”).
TICKETBUST, the TICKETBUST logo, and the slogans “FIGHT YOUR TRAFFIC TICKET FOR FREE” and “IT’S THAT SIMPLE” are trademarks of TICKETBUST. These and any other TICKETBUST slogans and service/product names displayed on TICKETBUST services or products are trademarks of The Ticket Advocate, LLC. You may not copy, imitate or use said marks, in whole or in part, without our prior written consent. The look and feel of TICKETBUST, including all page headers, custom graphics, button icons and scripts, are the trademarks, trade dress and copyrights of The Ticket Advocate, LLC., and you may not copy, imitate or use them, in whole or in part, without our prior written consent.
Except as expressly set forth in these Terms of Service, All of the Content on the Site and contained in the Services is provided AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any
other purposes whatsoever without the prior written consent of the respective owners, except as permitted through TICKETBUST’s Site and under these Terms of Service.
Notwithstanding the foregoing, you retain ownership of any User Submissions, but by posting them to the Site, grant TICKETBUST an irrevocable, perpetual, non-exclusive, royalty-free, fully paid, worldwide license, assignable and the right to sublicense, to reproduce, make derivative works of, translate, distribute, publicly perform and publicly display in any form or medium, whether now known or later developed, make, use, sell, import, offer for sale, otherwise commercially exploit and exercise any and all such rights. If you have any rights to the User Submissions that cannot be licensed to us (such as moral rights in some countries), you unconditionally and irrevocably waive the enforcement of such rights.
No Incorporating Our Service:
Including our service within any third-party service is not permitted without our prior written consent.
TICKETBUST reserves the right, in its sole discretion, to terminate your access to any of our services at any time, without notice.
By emailing email@example.com, you may provide your feedback, suggestions, and ideas on TICKETBUST’s services. You grant us the irrevocable right to use your feedback and incorporate your suggestions into our services without any obligation to provide attribution or compensation to you or any third party.
Because TICKETBUST is a do-it-yourself tool, the accuracy and sufficiency of documents produced using TICKETBUST ultimately depends on user input, which input TICKETBUST does not review. Moreover, the law is a personal matter, and no general tool like TICKETBUST is appropriate in every circumstance. Therefore, we don’t make any claims about quality, accuracy, legal sufficiency, legal enforceability, or appropriateness of TICKETBUST for your needs. If you require legal advice or help on your specific situation, you should consult a licensed attorney in your area.
TICKETBUST service is offered as-is and as-available. TICKETBUST disclaims all warranties of any kind, express or implied, including those of merchantibility, fitness for a particular purpose, and non-infringement.
In no event, shall TicketBust be liable for any special, incidental, economic, or consequential damages whatsoever arising out of the use of our service, or your inability to obtain a dismissal of your traffic ticket, or your failure to successfully contest your ticket in court. TICKETBUST disclaims liability for any loss, injury, claim or damage related to your use of its products and services, including without limitation, those resulting from errors or omissions, a site or application being down, or data loss. TICKETBUST will not be liable to you for any indirect, incidental, consequential, reliance or special damages, including without limitation damages arising from any court action or legal dispute.
You agree to indemnify and hold harmless TICKETBUST and its officers, agents, employees, representatives, and assigns from any costs, damages, expenses, and liability caused by your use of any of TICKETBUST’s products and services, your violation of these Terms of Service, or your violation of any rights of a third party through use of TICKETBUST or its content.
Modification of These Terms of Service:
We reserve the right to modify these Terms of Service. You agree that your use of TICKETBUST service after a modification will be treated as acceptance of the modified Terms of Service.
Venue in Case of Dispute Between You and TicketBust:
You agree that any disputes arising over your use of TICKETBUST will be governed by the laws of the state of California, that California courts will have exclusive jurisdiction over any such disputes, and that in accordance with state law the county in which the client has his or her primary residence will serve as the venue.
The headings of sections in this agreement are for convenience only and are not intended to affect the meaning of the agreement.
The language in this Agreement shall be interpreted as to its fair meaning and not strictly for or against any party. Any rule of construction to the effect that ambiguities are to be resolved against the drafting party shall not apply in interpreting this Agreement.
Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed as much as possibly consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision.
This is the whole shebang, the entire agreement between you and TICKETBUST, with respect to your use of the TICKETBUST service. We reserve any rights not expressly granted here.